Clients Speak

CLIENTS
SPEAK

“The Red Road consulting team is committed to quality assurance and excellence. Red Road utilizes a team of experts who focus on the careful review of clinical documentation to assure necessary regulatory criteria are met and the record reflects quality patient care services. The Red Road reviewers provide prompt service with timely feedback and maintain a close working relationship with our quality assurance team.”

Ami Sparano
Chief Compliance Officer - VNA Health Group

“Over the last several years, Bayada has established a working relationship with Red Road on projects that included Face to Face (F2F) readiness, Pre-bill Chart Audits, New Clinician Documentation Review and Commercial Insurance, Managed Care, and Medicare ICD 10 coding. The initial results have been promising, so the Bayada Home Health practice has expanded its collaboration with Red Road. This has helped with improving the quality of the documentation significantly. Our regular meetings with the Red Road leadership team helps in open communication, sharing feedback and improving the project outcomes.”

Michael Seago

Division Director, Clinical Support - BAYADA Home Health Care

“The Red Road team are amazing partners! We at BAYADA are so grateful for their attention to detail, willingness and flexibility multitasking different job requests, and for providing valuable insights to assist our offices to provide quality care for our clients. Red Road is considered an important part of the BAYADA Hospice practice.”

ALLISON STERNER, RN, RHC
Director, Clinical Excellence, Support, Hospice Practice - BAYADA Home Health Care

“Our Medicare Case Management department at BAYADA Home Health Care has had the pleasure of working with Red Road for over 2 years now. They have continued to demonstrate high quality, quick turnaround times, and effective communication with our team. They have worked very closely with us over the past 6 months increasing volumes month over month to meet the needs of our department through these challenging times. Red Road’s ability to be flexible and resilient through COVID has only helped to solidify the working relationship that we have. As Red Road continues to grow, their team strives to maintain high-quality services ensuring that our satisfaction is a top priority. I know I can always count on them when I need them.”

Kathleen Sokoloski, RN, BSN, CMCN, HCS-O

Director, Medicare Case Management - BAYADA Home Health Care