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Red Road Health Solutions Ltd. (“Red Road”) collect and use information about individuals (‘personal data’) in the course of business. Data protection legislation gives individuals the right to know what information is held about them and it provides a framework to ensure that personal information is handled properly. This policy sets out our expectations regarding the control of personal data handled by Red Road. This includes employee, contractor, applicant, customer, prospective customer, and claimant data.
This policy covers Red Road. Any Data that is processed there is covered by the relevant data protection legislation from the home jurisdiction of the Data Controller.All employees of Red Road, its agents and contractors who work on behalf of Red Road must adhere to this policy.
For the purpose of clarity, the definitions of some common data protection terms referred to in this policy are set out below:To access the Software, you will have a username and password. This will be set up by us and sent to you within five working days from the date of your acceptance of this Licence
Any information that an organisation holds and / or uses on living individuals, including name, address, date of birth, telephone numbers etc.
Personal data, which consists of information such as medical information, criminal records, racial or ethnic origin or political beliefs of the individual.
Any use to which personal data is put, including obtaining, retrieving, holding, storing or disposal. Examples of processing include:
A small file of letters or numbers downloaded onto a device when the user accesses certain websites. Cookies allow a website to recognise a user’s device. In this policy, ‘cookie’ refers to all technologies that perform a similar function.
A cookie whose function is explicitly requested by and therefore specifically related to the service requested by the user.
A person who determines the purposes for which, and the manner in which, any Personal Data are, or are to be Processed.
Any person (other than an employee of the Data Controller) who processes the data on behalf of the Data Controller.
Red Road requires that all personal data is treated in an appropriate manner. This means that:
Principles of GDPR
Red Road is primarily Data Processor. Data Controllers have a higher degree of responsibility than Data Processors. A Data Controller remains fully responsible for its actions and the security of the Personal Data and is subject to all the requirements of the data protection legislation. A Data Controller is also responsible for Data that is transferred to the Data Processor that processes that Personal Data.
Red Road has established policies (including this policy) and procedures, and allocated responsibilities, to manage the risk that information about individuals is inappropriately collected, used, disclosed, retained or disposed of, and that our statutory and regulatory obligations are complied with, including those under
Ensuring that we have the appropriate permissions to market to customers via electronic and non-electronic means, including Consent to the Use of Cookies where these are not ‘strictly necessary’, and that a suppression process is in place to prevent marketing to customers where we do not have the required permission, or where permission has been withdrawn.
Data retention standards and the use of data retention schedules to record retention periods, to ensure that we do not retain personal data longer than is necessary, that data retention is in line with statutory and regulatory requirements, and that data is destroyed appropriately when no longer required.
Data security standards to protect data from unauthorised access, alteration or destruction. Controls include physical controls, such as building access controls and confidential waste bins; IT controls such as data encryption, back up and system access controls. Employees are subject to vetting to assess fitness and properness, and staff are not permitted to store customer data on laptops or take customer data out of company premises (physically or electronically) without the appropriate controls in place (including prior permission).
Data sharing protocols, to ensure that data is shared (within or outside of Red Road) only where appropriate controls have been established, and the data to be shared is limited to that which is necessary, and is shared via secure methods. This includes written data sharing agreements where routine sharing of data takes place to define the responsibilities and liabilities in respect of the data disclosed or received.
In the event that there is an unfortunate data loss incident, an investigation into this shall be co-ordinated by the Chief Executive, the result of which will be that controls be put in place to mitigate the risk of any similar data loss. Any serious data protection breaches should be logged and procedural changes made when non-compliant trends occur.
Defined processes for dealing with subject access and other third party requests for their personal information.
Staff training to ensure all staff are aware of their responsibilities in relation to the use of information concerning individuals, together with monitoring processes to ensure that these are being adhered to in practice.
Each of Red Road’s Directors bears the ultimate responsibility for management of data protection within the business. Specifically, the Directors should ensure sound governance arrangements are in place to manage, monitor and control data protection issues.
All directors are responsible for ensuring compliance with this Policy within their area of accountability.
All employees have a responsibility to treat all personal data in an appropriate manner, in accordance with this Policy and associated guidelines and processes. Employees are required to complete training and awareness on policies, procedures and internal controls and ensure they understand their responsibilities in relation to the use of personal data.
The Chief Executive is the appointed Data Protection Officer and is responsible for ensuring appropriate controls are in place to minimise the risk of a breach.
RED ROAD must ensure that when entering into a new business arrangement that the appropriate data protection clauses are included within contract documentation wherever relevant, including consideration of both the purposes for which Red Road may wish to use data, and the controls over the use of data by our third party partners.
This policy will be reviewed at least annually. Any proposed variations or amendments to this Policy must be approved by the Chief Executive.
Non adherence with this Policy will be dealt with through the normal company disciplinary procedures.
To report any suspected serious misconduct or any breach or suspected breach of law or regulation, please mail to info@ redroad.in
We regard a complaint, incident, or failure as an expression of concern or dissatisfaction about our organization, our staff, our partners, our contracted service providers or anyone else acting on our behalf. To learn more about how our problem resolution processes, please reach us at Vineeth.j@redroad.in.
SMS Campaign Privacy and Data Sharing Policy
We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages
Our Privacy Policy was Last updated on 5th Dec 2024
